All items sold in PRIMOTECH goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.
However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email [email protected] outlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry. (Based on stock availability).
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.
Returns do not include shipping postage. If you refuse the order, you will be charged for all shipping, delivery and storage incurred. All returned merchandise must be unopened and in original condition.
Items may also be returned within seven days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer. Furthermore, a restocking fee of 20% of the item's value will be charged to the buyer.
Items may be exchanged within seven days with other items for sale in PRIMOTECH. The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.
All merchandise must be returned in the condition they were received and in original packaging.
Due to the nature of Primotech.ph's business with online items, some orders will be subjected to further verification. This is done in the interest of our customers' security. Orders paid using Credit Card and/or Paypal are more likely to be flagged by the system for verification than other less high-risk payment options.
If you don't want to verify or send in any information, please use Cash on Delivery for Metro Manila or Direct Bank Deposit to pay for your transaction.
When creating a primotech.ph account, please ensure that the following information is correct:
If an order is flagged by the system for verification, an e-mail will be sent to the customers registered e-mail address.
How do we verify orders?
We will verify your orders by sending you an email.
Please make sure that your e-mail address is always up to date, as all updates will be sent to the customer via e-mail, including the delivery of your order/s.
Please make sure that your payment information is valid and regularly updated, thats your billing address.
Please make sure that our e-mail address [email protected] is on your White List to ensure that our e-mails reach you.
If you are using a credit card or a debit card.
Please submit the front of the credit card.
Show only the first six digits and the last 4 digits. Blank out the rest of the numbers.
Your name and expiry date must be shown.
We might request additional information for verification. When sending in additional information, the following documents are accepted:
First page of most recent Credit Card billing statement
Utility Billing Statements (Meralco, Globe, Smart, ISP billing, Telephone, Mobile Billing Statement)
Important: Name, Billing Date, ID Expiration Date and Address to be shown.
Important: Please blank out other information that you deem sensitive, we only need to see the information above.
How can you send your documents?
You can send your documents via our email address [email protected] by:
Scanning your document.
Using a digital camera to take a picture.
Using a mobile phone camera.
Important: Please make sure that your Name, Billing Date, ID Expiration Date and Address can be seen and read clearly.
All documents received will remain private and confidential and used for verification purposes only.
If you wish to skip this verification step or if for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using Cash on Delivery at Primotech.ph